Why We Do It
It’s been well documented how important customer satisfaction is and if you’re a business owner then you know this first hand. Unfortunately, sophisticated, actionable survey tools have been too expensive and out of reach of most small business owners and so you’ve had to resort to rather unsophisticated means to gauge customer satisfaction; typically the “comment card” approach.
That’s all changed now. Here at The Survey Site we’ve created an easy affordable alternative.
In the current economic climate it’s more important than ever to make sure your clients are 100% satisfied with your products or services, intend to come back and most importantly would recommend your business to others.
You work too hard to build your business and can’t afford to have dissatisfied customers that don’t return and tell their friends, family and colleagues about a bad experience.
In a great survey done by American Express they found that good service is good business: that 70% of consumers are willing to spend on average 13% more with companies that get service right.
Wouldn’t you like to increase your revenue with your existing client base by 13%?!
What’s even better than that is when you deliver good service your customers talk about that; telling an average of 9 people about their good experiences! And when they talk about good service you gain NEW customers! BUT LOOK OUT because when you deliver bad customer service they tell nearly twice as many people (16 people)! Making every individual service interaction important for your business.
“There are many who subscribe to the convention that service is a business cost, but our data demonstrates that superior service is an investment that can help drive business growth”
Source: http://about.americanexpress.com/news/pr/2011/csbar.aspx
Tell Us What You Think is designed for the typical business owner that needs customer feedback but can’t afford to spend an arm and a leg. It’s great for any size and type of business; retail (or wholesale), products or services, restaurants, salons, spas, hotels, pet shops, you name it.
Tell Us What You Think lets your customers know that you care what they think and gives them an easy way to share their thoughts.
Keep your customers happy and coming back – Keep negative comments off social networks.
Tell Us What You Think enables business owners to get immediate feedback from customers. You’re able to constantly gauge how you’re doing; address issues and make changes that will improve your relationship with your customers. Letting your customers know you care and listening will insure a positive experience and keep negative comments about your business off the blogs.